CANCELLATION OF CONTRACT

My contract is on my father's name and last year April the contract ended, so I wanted to cancel it to put it on my own name. I received NO answer and NO service from the call centers. On the 17th of October 2020, my father and I went to Cape Town (300km from where I live) to cancel the contract at a branch. Lauren Alexander at the Tygervalley Branch helped us- we filled in the forms for the cancellation and she said that she will send it to get canceled. It is now more than 3 months later and they are STILL deducting the debit orders, nothing is canceled and I can't get a new contract on my name and number. Lauren's excuse is that her manager is on leave, so she can't do anything till he gets back. She said he would be back today and after following up, she just said he is still away and she "will let is know".

This is UNACCEPTABLE and PATHETIC service to say the least.