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Crystal A

1 reviews | Active since Oct 2014

06 Nov 2024, 10:11

Cancellation of contract and update my profile

Good day I am currently highly frustrated with Cellc . Ive waited 3 months for my account to be closed and for my records to be updated. And each time I contact the call centre I have been advised to make additional payments always. Can I please have my account closed and my records updated . As this been became annoying , as I have numerous contact with the consultants at the call centre with regards to this issue

0
Replies (2)
Cell C
Cell C's reply06 Nov 2024, 10:16
Official
Dear Crystal Arthurs

Thank you for contacting Cell C.

We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the closure of your account and the updates to your records. We understand how disappointing this has been. 

Your request has been escalated to the appropriate team for immediate attention, and we will ensure that your account is closed and your records are updated.

Thank you for your patience as we resolve this matter.

Regards,
Cell C | TM
CA
Crystal A's update06 Nov 2024, 15:39
Reviewer Update
Good day

Thank you for your prompt response with regards to my query at hand. I truly appreciate this matter been attended too . And my account finally been closed here

Much appreciate it
Regards