Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

07 Jan 2025, 09:29

Cancellation of Contract

This is the most awful experience ever... My contract ended in August 2023 since then I have emailing them and contacting them trying to cancel my contract. BUT every month I have to pay a certain amount. And every time I want to cancel it then I have to pay first... So now the question is HOW MANY TIMES DO I HAVE TO PAY AND EMAIL FOR THIS FREAKING CONTRACT TO BE CANCELLED... They can't even cancel it with immediate effect cause you always have to pay and when you do pay and phone or email them again IF they come back you have to pay again and go through the whole process... So by the end of the day you can't get rid of this freaking contract...

It is ridiculous. I will NEVER use Cell C again ever in my life...

0
Replies (6)
Cell C
Cell C's reply07 Jan 2025, 09:40
Official
Dear Juanita,

Thank you for getting in touch. 

We sincerely apologize for the frustration and inconvenience you've experienced regarding the cancellation of your contract. 

Your feedback is extremely valuable, and we understand how upsetting this situation must be.
The matter has been escalated for further assistance, please expect a call from us to assist. 

Regards
Cell C | MN 
 
's update07 Jan 2025, 09:50
Reviewer Update
Thank you!

I really just need this contract to end today as I'm not going to pay anything anymore
Cell C
Cell C's reply07 Jan 2025, 09:53
Official
Thank you, our team will be in contact to assist. 
 
Regards,
 Cell C | MN 
Cell C
Cell C's reply07 Jan 2025, 13:18
Official
Dear Juanita A,

Our team attempted to get in touch with you, however, you could not be reached. 
 
Please provide an alternative number or a more convenient time that we can reach you. 

Regards,
Cell C | TM 
's update07 Jan 2025, 14:28
Reviewer Update
I have emailed them an alternative number
's update07 Jan 2025, 15:10
Reviewer Update
Thanks