AL
Ansie L

1 reviews | Active since Mar 2017

02 Mar 2017, 17:48

Cancellation of contract

<p>I am trying to convert my CellC contract since January. I could not do it in January because the contract was not due. The contract expire in 21 March. I have spoken on 4 various days to the service centre. I am still waiting for the promised call backs. I get numerous call to upgrade, but no assistance on cancelling the contract. I have send a email yesterday notifying CellC that I have closed my bank account. Today I was notified that I need to give 30days notice. The short and long of this I still need to pay TWO months payments, And I will pay money on the 31 of March but my money will be zero when I convert to prepaid on the 2nd of April. So I am paying for nothing.</p>

0
Replies (2)
Cell C
Cell C's reply03 Mar 2017, 07:53
Official

We apologise for the frustration and inconvenience caused. Converting your contract should not be a hassle, we will help here.

One of our team members will contact you.

Regards

Cell C | PN

Cell C
Cell C's reply03 Mar 2017, 10:07
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN