CANCELLATION OF CONTRACT!

<p>Good morning,</p> <p>I have sent this exact same email on the 26th of May 2016 but no one responds. I have also phone several times every single week but I get no answers. Even after I sent this mail my daugther received an sms stating: 30 May @ 10H27: Your Straight Up 100 Top Up (100 sms, 1900 min, 100MB) has been migrated so (Supercharge). Cell C.</p> <p>What do you not understand?? I requested a cancellation for number *** almost 2 months ago and have been sending mails and phoning but no one is cancelling! I need a manager or someone from head office to contact me on the number given below a.s.a.p. If this cancellation request doesn't get done I will simply just cancel my debit order and take it from there.</p> <p>This following number was due for an upgrade – ***. My daughter is using the number but it is still on my name. She has been struggling almost three months now just to get good service from cell C regarding the upgrade but to no avail. And I took her every time.</p> <p> </p> <p>Every time we go to a cell c store they are either off line or doesn’t have phones in stock. And whenever she calls, the conversation just gets cut off. This happened to her three times this week already, she has all the names of the people she spoke to. I think this is unacceptable. My daughter is very unhappy with her contract. The last time she upgraded with Cell C….she chose the sony experia mini….her contract was supposed to be R 129-00 per month. Meanwhile some *********** person at cell c changed the contract and added BIS for a BLACKBERRY which was and additional R 49 per month, BIS which was never once used or mentioned. So for 2 years I have wasted about R 1200-00 for absolutely nothing. You need to seriously explain every detail to your customers.</p> <p> </p> <p>My ID number is: ***</p> <p> </p> <p>My NEXT problem is that my phone got ****** – number ***, so please stop the sim-card and let me know on *** as soon as this has been done so I can come in for a sim swop. I have asked anyone at Cell C to contact me on *** several times but my request just keeps on being ignored. I personally think the service is terrible.</p> <p> </p> <p>Please get back to me as soon as possible regarding the cancellation of number *** and also regarding the sim swop for number ***</p>