tM
tumisho M

1 reviews | Active since Dec 2014

01 Mar 2016, 11:55

cancellation of contract

In Dec2015 i got a text that my contract expires in Jan2015... so i called in Dec to let them know i want to cancel the contract.. they said it will be in Jan. In Dec n Jan 2016 i couldnt pay my debit order but i kept enquiring with cell c and they said they cant cancel it since my acc was in arrears. After i paid i called and the consultant told me i cant cancel a contract because if i cancel it the the number has to be deactivated as well. And another one said to keep my number i should allow Cell C to deduct R69 1gig every month but i told her i dont want ANY FORM OF CONTRACT with cell c. YESTERDAY I CALLED AND SBONGILE TOLD ME THE SAME STORY.. my contract that i signed was until January2016.. now they have guven me 1gig which i did not consent to.. and again the lady told me i have to guve them a 30 days notice for them to cancel my contract.. so meaning i am currntly paying for what I HAVE NO IDEA ABOUT.. AND I DIDNT AGREE TO ANYTHING...

0
Replies (1)
Cell C
Cell C's reply01 Mar 2016, 12:07
Official
Hello Mokwtu,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN