JM
JILL M

1 reviews | Active since Feb 2016

29 Feb 2016, 15:29

Cancellation of Contract

Good Day<br> I have just phoned Cell C to cancel one of my contracts as this was my son's cell phone and he deceased 5 weeks ago. I have two contracts with Cell C and therefore do not need my son's contract. They advised me that I am liable for the remainder of the contract which expires at end of December 2016 or pay R2428-00 to cancel the contract. I do not know where his cell phone is or whether it was damaged in the accident. They advised that they can only suspend the contract so I told them that I do not want any airtime or data put into his phone in future <br> Please can you resolve this.<br> <br> Many thanks

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Replies (1)
Cell C
Cell C's reply29 Feb 2016, 15:46
Official
Hello JillManning,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN