Cancellation of Contract

Dear CellC<br> <br> After giving your company ample time to respond to my initial complaint I am still awaiting feedback. Wanting to cancel both of my contracts because of your shoddy service, and the run around I get whenever I contact your call center. It is becoming a farce. I call to cancel my contract and spend over an hour on call with one of your consultants that convinces me to upgrade instead.<br> <br> Then, waiting for both the handsets I've requested (and having sent one back) I called your head office for the other contract and they tell me \but there was no handset specified "which is utter nonsense because I agreed to all the terms and conditions and was taken <br> through the payment plan for BOTH new phones.<br> <br> To top it off"