1 reviews | Active since May 2016
Cancellation of Contract
17 June 2021 I received an email saying that my contract will end 16 August 2021 and that I would need to cancel the contract or it will automatically continue on a month to month basis. On 18 June 2021 I phoned the customer care number given to me on the email to cancel the contract. I was asked for my details and the person looked into my account and confirmed that the contract would end 16 August 2021, but that he cannot do anything now. He said that on 16 July 2021 I need to send an email to the customer service email to notify them of the cancellation of the contract. 24 July I forwarded the email again as I did not receive any reply to my previous email forwarded on 16 July. Now on 26 August I was charged a fee of R305.05 after I phoned in and emailed my details through twice. I want to cancel this contract as I did make it quite clear that I do not want to continue on a month to month basis. What more is needed to be done to get after care service?
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We have referred your query to our support team.
Kindly await our call for further assistance.
^YM
Thank u for contacting us regarding your query.
We have referred your query to our support team.
Kindly await our call for further assistance.
^YM
I have repeatedly contacted Cell C to cancel this contract. Two months before the contract ended by phone and again one month before the contract ended by email and after not receiving a reply a follow up was send a week after my first email. I have also logged a complaint on hello peter. Nothing was done and now after I made it clear I do not want to continue with the contract way in advance I am forced to continue with a service I do not want and can not afford any longer due to Covid having a huge impact on my finances. Why after being a loyal customer to Cell C for so long am I now being treated like this?
I have repeatedly contacted Cell C to cancel this contract. Two months before the contract ended by phone and again one month before the contract ended by email and after not receiving a reply a follow up was send a week after my first email. I have also logged a complaint on hello peter. Nothing was done and now after I made it clear I do not want to continue with the contract way in advance I am forced to continue with a service I do not want and can not afford any longer due to Covid having a huge impact on my finances. Why after being a loyal customer to Cell C for so long am I now being treated like this?