Cancellation of contract

Hi all I would like to make everyone aware of my encounter with Cell C. I took a contract with them on the 11 December 2015 which was ending on the 11 December 2017. I called them on the 6th November 2017, notifying them of my intention not to renew /upgrade my contract, meaning I gave my notice to them to cancel the contract when it ends. I spoke with Kashan/Kashin ( not sure how his name is spelled). During the conversation I was asked why am not upgrading, so I mentioned that Cell C has hidden costs as I had taken a contract called Epic 100 for two numbers, for myself and my son. I told Kashin that my reason for renewing were; 1) Cell C charges me extra for making international calls when I I was told that once the R100 airtime is finished I cannot top up until the load of R100. I had not used the R100, so I decided I will make an international call, to my surprised I was charged extra for the international calls. I was not very happy that. Further More, Kashin offered the number for my son a mont ot month contract for data of R70.00 per month. I accepted.

On the 7th of December 2017 I called notifying Cell C to stop the new contract of R70.00 from kicking in as it was due to start on the 12th December 2017, to cancel the old contract, This time I spoke with Monkie Msuyi and Nandi Mathe. I explained that I had given notice to cancel the old contract so the reason for my call was to stop the new contract from kicking in,as I no longer want it. they promised me that it would done. I received a statement from Cellc showing an amount due which was to debited into account during the month of January 2018 so I assumed that it was last bill I would getting as I had given notice already. I decided to call Cell C again on the 9th January 2018 as a follow up for the status of my contract and this time I spoke with Babalwa, she advised me that the contract was not flagged as cancelled. I then related the whole story as to what happened and I asked her why the contract was not flagged for cancellation for both numbers as the one was cancelled as Epic 100 but other one my son was using not cancelled when I gave notice to cancel at the same time. Babalwa assured me that she was going to escalate my case to Kahin's manager, and that Kashin would pull the recording of my call of the 6th November 2017 and then call me. I waited, for two days, no one called. i then called on the 11th January 2018, this time I spoke with Hlamulo, I related my story to him, he then put me on hold and went to find out from Babalwa the status of my case, Balalwa told Hlamulo that she is aware of my case, someone will call me back, so dropped the call and waited for someone from Cell C to call. I waited with no one calling until the 1st of February 2018. I called Cell C myself and this time I spoke with Percy who told me that my account is still active; it was not flagged for cancellation. Percy was sympathetic and assured me that he had escalated my case to Kashin's manager whose name is Graian Naidoo. I honestly thought this time the cancellation was done. on the 16th February 2018, I received a call from Cell C telling me that my account for due for upgrade, asking me if I was not interested in upgrading. I then called Cell C and this I spoke with Obakeng who told me that my account was not flagged for cancellation, told me that he has flagged my account for cancellation as it was not flagged. today 06 March I received a statement showing that I woe Cell C an amount of R162. That would be debited into my account. I am still waiting for Cell C to respond and as we speak I am not sure whether the account is closed or not. Can you please respond. NB: I wrote on their facebook page tow ago and someone asked me to inbox my details, still no contacted me. I re-wrote again today and am being asked my contact details again. Please help me