Cancellation of contract

I went to Cape Gate branch in August to cancel my daughter, E. E. Ferreira's contracts that have expired. She is living in the UAE. I have full Power of Attorney to handle all her bussiness. I was told Cell C does not except POA (Power of Attorney) and that my daughter should phone 084143 because that is the only way to cancell a contract. OK, so the next day I phoned cancellations and spoke to Marelise. She said that although two of the contracts expired earlier this year, I still have to give a month's notice. I did that.

So I asked her about ********** 292. This phone is with me in RSA. Expiry date in September 2017. She said if I want to, I could buy myself out of the contract, giving me an amount of R649. 93. I could just pay it into the account. I asked if they will know it is to buy the contract out. She said yes, I should only use the cell number as reference, which I have done.

I paid over R650. I usually pay the monthly payment in to my daughter's FNB account. So, In October, I received an sms from Cell C that my account is in arrears. I try to phone 084143. My card is BARRED. I used my Vodacom sim to call. Spoke to Nyakallo. She took the details, said she can see that the money was deposited. She cannot deal with this and have to hand it over to her supervisor, that she would come back to me.

So, on 24 October, I phoned again. While I am holding on, I can hear her talking to whoever was dealing with it. She told me that I should send through the POA and a short note of what has been discussed, which I did.. Please note, my sim is still barred at that stage.

On 01 November, I phoned again, using my vodacom sim. Spoke to Mpho. I was informed that Nyakallo was busy with a client and that she would call me back in about 30 minutes. Meantime, I received a sms stating that my phone has been credited with the R100 airtime etc. BUT it is still barred.

Needless to say that NOBODY came back to me within 30 mins. Instead, I received an email signed Nurse on the 03 October telling me that my end date will be the 1 November due to the fact that I have not called to confirm that the R650 has been deposited into Cell C's account, that I've enjoyed the benefits etc????? With a barred phone?????? Excuse me for being rude, but Cell C will NEVER see me again. My daughter had 4 contracts with you. She, and me got treated like ****. Oh, yes, an amount of R69 will be credited to my account.

Well, stuff you Cell C. You can have this month's subscription for your own use, as I've just been informed by Nurse that my phone is not barred anymore.

Shame on you. Your service doesn't suck! It is NON Existent.

Regards

Irma Steyn (for I. E. Ferreira)