DC
Desiree C

1 reviews | Active since Mar 2015

04 Mar 2015, 09:45

CANCELLATION OF CONTRACT

Phoned to cancel Cell C contract to move to pre-paid. Consultant Thabzile. Extremely bad attitude, telling me I have an anger issue! I asked to speak to Supervisor and was cut off. Phoned back got Meena and I asked to speak to Supervisor Shaheer who was pleasant but I was put back to Melia who again I tried to cancel my contract . Cell C telling me I will be billed in May for a contract that ends 5 April and wont give me cancellation in writing of billing procedure. Again I was cut off! Unacceptable !

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Replies (1)
Cell C
Cell C's reply04 Mar 2015, 09:59
Official
Hello Dezzipop,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN