PB
Pauline B

1 reviews | Active since Mar 2019

08 Nov 2024, 13:18

CANCELLATION OF CONTACT - NO PRORATA - DAYLIGHT *******

I am extremely disappointed and disgusted. I have been with cell c for years. I am cancelling my contract, 20 working days before it ends (as per terms and conditions) So on the date that it is cancelled, which will only be 6 days of the month, the last payment that will be the end of December, and i am still going to be charged the FULL MONTHS charges, yet, i do not receive the service. I must USE IT UP as the woman says to me!!!! So, basically, my money is being ******, as i have given the relevant amount of time to cancel. When you open a new contract, they can then charge you pro-rata accordingly, based on the usage when the contract is taken out!!! Why exactly is this not happening when you cancel and account. Its a really good way to make you want to change networks with this nonsense.

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Replies (1)
PB
Pauline B's update06 Dec 2024, 10:26
Reviewer Update
Good day,

Apparently this has not been sorted out, i am really really not happy about this. What she said she was going to do, has no happened. i Would like the copy of the phone call sent to me, i received the Call on the 8 November 2024 - from a Lady names Sarah at 16H03.

I am not interested in going through 2 different verification processes, just to get to the cancellation departments after dialing the customer care.

I expect a call shortly.