Cancellation of CFiber

Hi

Five days ago I sent you notification of termination of service. I was advised that I would be contacted in 24-48 Hours of my termination of agreement. After that, nothing.

You will have to forgive me for being somewhat cynical, but this could go two ways.

1) You cancel my service as instructed, without further interaction. This is OK, however I feel that you as a company may be needlessly writing off potential return customers. Someone who has previously been a customer should be easier to sell to than someone who has never been a customer. On the other hand, if you routinely poison your customer's attitudes towards you, that is ... sub-optimal.

2) You pretend I never contacted you, continue to bill me, and eventually threaten to sue for non-payment. I call this the Telkom approach. Please note that I have been a Telkom customer, their service was mediocre but OK, but their termination procedure so filled me with rage that I will forever recommend to everyone I know to avoid them for any service.

My point is, I have used Cell-C for two years, the connection was reasonable, if unremarkable, the client service was OK, I don't actually hate your company, and at this point I may use you again. I would just like to suggest that you don't do anything that Telkom thinks is OK, and we should all get out of this reasonably happy.

Regards (I have used a SAD but NEGATIVE approach from a mybroadband forum which could lead to your downfall and negative reputation on CellC’s end and therefore could lead to me never being a future customer again) I am still waiting for CellC to return my email pertaining to my email sent.