Cancellation of Cell C Fibre line

I am writing a complaint due to the fact that Cell C did not cancel our Cell C fibre as agreed.

Account no ***

I will not pay for one more single day of the line being active as we have done everything right from our side and have given a month’s notice as per requirements. We have everything in writing and our line should have been released at midnight on the 30th of September 2020.

We have signed up with a new service provider and they confirmed that the line has not been released by Cell C as per my written instruction as well as written confirmation received back from Cell C.

Our neighbors have had the same problem and have been sitting with an active line for more than a month after which it should have been released.

Don’t sign up with Fibre with Cell C! The sales team is great in getting you to sign up but no after service whatsoever. They do not keep their promises. So many people struggling to cancel their Cell C fibre and then getting billed for it too.

I will lodge a complaint with the Ombutsman today too.