Cancellation of accounts

I have a problem with Cellc. I requested to cancel my 2x contracts on 02/10/2024 but instead they deduct the one contract without any statement provided on 31/10/2024 and the other contract that was cancelled they combined with my current contract. When you try to cancel they black mail you by asking for the correct address but never cancel the contract. I have paid the cancellation fee R3 898.00 on 02/10/2024 now they ask for future debit payments for that amount after sending a proof of payment and my SIM card is not even on contract anymore, I still get useless emails from Srtuber at customer support. Cellc must get their accounts department in order, as we are just being ****med to believe our contracts are being cancelled. I cancelled 2 contracts with Cellc Festival Mall. I guess the sales consultant (Bongi) ignored my request as she thought I have to pay and they just want to make money ,because now she combined my current contract with the cancelled contract. I am so disappointed in Cellc. They should just be liquidated already.