SP
Suni P

1 reviews | Active since Apr 2011

05 Oct 2017, 19:38

Cancellation of 2nd cell c line

So I call cell c customer service to cancel my 2nd line. The customer agent tells me she would connect me to the correct department and also provides the number for cancellations, 084 143 option 2, also states that they are option from 8am to 8pm. She connects me but I get a message strating that I called after after hours and their hours are 8am to 6pm. Cell c needs to get their message correct before conveying to customers!

0
Replies (3)
Cell C
Cell C's reply06 Oct 2017, 07:43
Official

Thank you for posting to us.

When you dial 084 143 option 2, it states that the business hours for retentions department, Monday to Friday are from 8 AM- 6 PM and Saturdays from 9 AM- 2 PM.

We'll get a consultant to assist.

Regards

Cell C | PN

SP
Suni P's update06 Oct 2017, 16:10
Reviewer Update
yes, it does state as you mentioned and i know that but you need to tell your consultant who provided me with the incorrect information. thank you for a consultant at calling me and assisting.
Cell C
Cell C's reply09 Oct 2017, 11:32
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN