Cancellation Not processed

Good Day

I canceled my Data sim card contract on the 07 th of May as it was coming to an end in June so l phoned in and canceled l called again in June and l was told all is order but l then received a statement in July being billed for the contract that was canceled l called in again in July only to be told that no cancellation ever went through l was shocked after receiving 2 confirmations that it's all on track l get an amazing response "Your where miss informed " by the same staff member that works for cell c cancellation department.

Please kindly advice when l will get feedback as to the cancellation l made On the 7th May and 2nd of June l called on Monday to speak to a Piet from the cancellation department and l filled up after the 24 hours he promised me .

l have still not heard anything from him until now my statement has not been amended .

I have 4 contracts with cellc and l am cancelling one 1 for now but every single month there is always an issue .

I need this matter finalised as soon as possible l am getting so frustrated right now as l keep getting promises of recordings being retrieved and so on .

Can someone get back to me asap.

Silindile Mkhize

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