Cancellation not Done / Bad Attitude from Agent

My one contract with Cell C was ending on 30 November2017. The contract consisted of two numbers Samsung J1 and a Samsung Tablet.

I went into the Fourways Franchise Store around 30 October and gave notice on the J1 line and requested a migration to a 2 gig plan on the other line. I understood that the migration would take effect on 1 December 2017. Early in November 2017, the person using the line decided they did not need the line and I requested cancellation of the PENDING MIGRATION REQUEST. As this was a PENDING MIgration issue in my view that the shop should handle this and I requested the Migration and contract to be cancelled I did not check my account in December but I now see that my request have not been actioned. While I would like my December monies refunded, I am not concerned about this. The issue I have is that Cell C must immediately cancel this contract. Cell C are only authorized to debit me for a total of R899.00 for the only remaining Postpay contract I have with YCELL/CellC. Not one cent more. All my other contracts are prepay.

The Cell C consultant I dealt with was a Thabo. Speaks well and clearly but does not know how to deal with customers.