EG
Elnerine G

1 reviews | Active since Mar 2020

31 Mar 2020, 21:59

Cancellation not attended to.... again.

I phoned cell C's customer service number twice now, and both times I asked that my contract be cancelled. Both times I was blatantly **** to and told that the cancellation has been done. The last time was three months ago. The cancellation (of my month-to-month contract) should have been done now, as this is over 60 days' notice. Unfortunately, I saw this evening that Cell C deducted payment again for my contract. It truly is sad to see that in a time when other organisations are trying to help their customers, Cell C is doing the opposite.

I wrote a message via their website, all email addresses I could get my hands on and write this review now in hopes that they will action the cancellation.

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Replies (1)
Cell C
Cell C's reply01 Apr 2020, 12:08
Official
Good day Elnerine 

Thank you for contacting Cell C. 

Please refer to your private responses for our request for information. 

^MP