CR
Cristina R
1 reviews | Active since Jan 2015
04 Jul 2018, 07:36
Cancellation Nightmare
On the 2nd of May I gave my 30 day notice to cancel my contact. An SMS was received noting my cancellation. I asked the gentleman when my last debit order would be and he said end of June, however I won't have my monthly benefits until then, they will expire on the 2nd of June. I informed him that it was a bit cheeky of Cell C to make me pay a full month and only have the benefits for 2 days. He said he would make a plan that would enable me to continue using my benefits until the end of June AND my contact will still be cancelled.
I probably called 3 times after that to confirm if everything was still in order. Every consultant I spoke to confirmed what the first gentleman told me.
On the 25th of June I called again to confirm when I would be able to port my number and the consultant said I would be able to do so on Saturday the 30th. I tried to port my number on Saturday but it proved unsuccessful. On Sunday the first I received an SMS with my monthly benefits. I called Cell C once again but couldn't be helped because retentions aren't open on the weekend.
Monday I called to find out what was happening and the consultant guaranteed that by the end of the day and immediate cancellation would be done and that a credit would be given to me for the benefits given.
Tuesday I called again and the consultant personally guaranteed that he would sort it all out for me by the end of business that day. It is now Wednesday and nothing has happened.
I am extremely dissatisfied with the service I have received; sick and tired of hearing that it will be resolved and nothing has happened.
It is exasperating especially when I followed the cancellation T&Cs and still have to deal with this mess!!!
All I want is for my contract to be cancelled TODAY (04 July 2018) and immediately be put on prepaid. I want to be credited for this month's benefits (as I did not approve of them) and leave this cancellation nightmare behind me!
This matter is being dragged day by day and the empty promises are building up to my frustration.
Be wary of cancellation- Cell C provided great service for 8 years but are 'punishing' me right now!
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
04 Jul 2018, 07:51Good morning Cristina
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Jul 2018, 07:51
Official
Good morning Cristina
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
04 Jul 2018, 11:43Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Jul 2018, 11:43
Official
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
CR
Cristina R's updateReviewer Update
04 Jul 2018, 11:57Update: Maropeng contacted me around 11:15 - extremely helpful. Said he would resolve the matter and I should receive some sort of confirmation in the next few minutes. Will reply again once the messages have been received.
CR
Cristina R's update04 Jul 2018, 11:57
Reviewer Update
Update: Maropeng contacted me around 11:15 - extremely helpful. Said he would resolve the matter and I should receive some sort of confirmation in the next few minutes. Will reply again once the messages have been received.
CR
Cristina R's updateReviewer Update
04 Jul 2018, 18:0518:04 and I still haven't recieved any SMS notifying me that my contract has been cancelled or that I am now on prepaid.
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Cristina R's update04 Jul 2018, 18:05
Reviewer Update
18:04 and I still haven't recieved any SMS notifying me that my contract has been cancelled or that I am now on prepaid.
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Cristina R's updateReviewer Update
05 Jul 2018, 08:47I have recieved the cancellation and migration messages from Cell C; the same ones that were sent to me on the 2nd of May.
Hopefully I will be able to migrate to another provider today and that this hassle is all over.
CR
Cristina R's update05 Jul 2018, 08:47
Reviewer Update
I have recieved the cancellation and migration messages from Cell C; the same ones that were sent to me on the 2nd of May.
Hopefully I will be able to migrate to another provider today and that this hassle is all over.
CR
Cristina R's updateReviewer Update
07 Jul 2018, 12:06May someone please contact me as my number is still not on prepaid! I had hoped that this was all sorted out on Wednesday- however I have recieved a bill for R129 for the month of July.
CR
Cristina R's update07 Jul 2018, 12:06
Reviewer Update
May someone please contact me as my number is still not on prepaid! I had hoped that this was all sorted out on Wednesday- however I have recieved a bill for R129 for the month of July.
Cell C's replyOfficial
09 Jul 2018, 08:20Good morning Cristina
We will get someone to contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Jul 2018, 08:20
Official
Good morning Cristina
We will get someone to contact you and assist.
Regards
Cell C | PN
Best regards,
CR
Cristina R's updateReviewer Update
09 Jul 2018, 19:41Bill has been s****ped and I'm on prepaid. All is finally sorted. Thank you
CR
Cristina R's update09 Jul 2018, 19:41
Reviewer Update
Bill has been s****ped and I'm on prepaid. All is finally sorted. Thank you