GA
Graham A
1 reviews | Active since Jul 2020
16 Feb 2021, 11:45
CANCELLATION IMPOSSIBLE
WHAT AN APPALLING BUSINESS. THEIR CUSTOMER RETENTION STRATEGY IS TO DROP AS MANY CALLS AS POSSIBLE SO YOU CANNOT CANCEL....! ***** AND FRUSTRATION ALL IN ONE. DO NOT GO NEAR THESE GUYS...!
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
16 Feb 2021, 13:15Hi Graham
Please reply privately and provide us the the number that you would like to cancel as your contracts have not yet come to an end.
^MM
Please reply privately and provide us the the number that you would like to cancel as your contracts have not yet come to an end.
^MM
Cell C's reply16 Feb 2021, 13:15
Official
Hi Graham
Please reply privately and provide us the the number that you would like to cancel as your contracts have not yet come to an end.
^MM
Please reply privately and provide us the the number that you would like to cancel as your contracts have not yet come to an end.
^MM
Cell C's replyOfficial
16 Feb 2021, 14:02Thank you for clarifying.
We would like to apologise for the inconvenience caused and will contact Mr Crockett for assistance.
^MM
We would like to apologise for the inconvenience caused and will contact Mr Crockett for assistance.
^MM
Cell C's reply16 Feb 2021, 14:02
Official
Thank you for clarifying.
We would like to apologise for the inconvenience caused and will contact Mr Crockett for assistance.
^MM
We would like to apologise for the inconvenience caused and will contact Mr Crockett for assistance.
^MM
Cell C's replyOfficial
16 Feb 2021, 15:23Noted, will do.
^MM
^MM
Cell C's reply16 Feb 2021, 15:23
Official
Noted, will do.
^MM
^MM
Cell C's replyOfficial
17 Feb 2021, 21:47Good day Graham
We understand your frustration, and we thank you for your patience.
Our team will certainly contact to provide assistance.
Regards
^MP
We understand your frustration, and we thank you for your patience.
Our team will certainly contact to provide assistance.
Regards
^MP
Cell C's reply17 Feb 2021, 21:47
Official
Good day Graham
We understand your frustration, and we thank you for your patience.
Our team will certainly contact to provide assistance.
Regards
^MP
We understand your frustration, and we thank you for your patience.
Our team will certainly contact to provide assistance.
Regards
^MP
GA
Graham A's updateReviewer Update
18 Feb 2021, 20:13I have done some further research and even heard direct accounts from customer services representatives that they are being deliberately obstructive in stopping people from cancelling their contracts. The attitude of Cell C to assure me (and no doubt countless others on this forum) that they have the matter in hand has not been displayed in any of your undertakings so far to me. The chronic number of complaints in this area suggests likewise. Cell C have not solved the problem and has not even bothered to call. I have allowed two days to follow up on this matter and not heard anything besides notes of commiseration. This reply is public and i will make sure that it stays public extending well beyond this forum. This is now a matter of principle and I will not rest until it is resolved and what is now patently a ********** attitude of the customer service department in this company. It is obvious to all who are on the receiving end of this abuse that revoking peoples right to legally cancel a contract is not the same as customer retention. That is obviously not apparent to Cell C.
GA
Graham A's update18 Feb 2021, 20:13
Reviewer Update
I have done some further research and even heard direct accounts from customer services representatives that they are being deliberately obstructive in stopping people from cancelling their contracts. The attitude of Cell C to assure me (and no doubt countless others on this forum) that they have the matter in hand has not been displayed in any of your undertakings so far to me. The chronic number of complaints in this area suggests likewise. Cell C have not solved the problem and has not even bothered to call. I have allowed two days to follow up on this matter and not heard anything besides notes of commiseration. This reply is public and i will make sure that it stays public extending well beyond this forum. This is now a matter of principle and I will not rest until it is resolved and what is now patently a ********** attitude of the customer service department in this company. It is obvious to all who are on the receiving end of this abuse that revoking peoples right to legally cancel a contract is not the same as customer retention. That is obviously not apparent to Cell C.