AB
Anzelle B

1 reviews | Active since Jul 2013

27 Nov 2020, 08:56

Cancellation fee *******

I find it unacceptable - and outright theft - that the amount of money required to cancel a contract with Cell C far exceeds the total value of the contract in the first place. My balance owing on my device is currently R249.75. I have six months left on this contract. In total, I pay R307pm (incl VAT) for this contract. This INCLUDES the portion for the device (some R44 or so excl VAT). Cell C wish to charge me R350 FOR EACH MONTH of the remainder of the contract in order to cancel it. WHAT?! I could understand a once off cancellation fee, much as one has a connection fee. This is unjust and unprincipled - and doesn't even make financial sense for the company. I think we are all growing extremely tired of always paying for incredibly bad service. This isn't value for money.

0
Replies (4)
Cell C
Cell C's reply27 Nov 2020, 09:50
Official
Hi Anzelle 

Your figures are incorrect, please refer to the below. 

Your contract with Cell C ends on 10/03/2022 which means that there are 16 months remaining before the contract expires. 

To cancel your contract please pay 2,437.79, this amount is valid for this month only and excludes your current invoice. 

^MM

Best regards,

Cell C
Cell C's reply27 Nov 2020, 09:50
Official
Hi Anzelle 

Your figures are incorrect, please refer to the below. 

Your contract with Cell C ends on 10/03/2022 which means that there are 16 months remaining before the contract expires. 

To cancel your contract please pay R2,437.79, this amount is valid for this month only and excludes your current invoice. 

^MM

Best regards,

AB
Anzelle B's update27 Nov 2020, 10:03
Reviewer Update
No, you have the incorrect information. I am NOT referring to cancelling my cellphone contract, but my LTE device. I got the information from the invoice you sent me, plus speaking to one of your telephone consultants this morning. Please get your facts right before posting.
Cell C
Cell C's reply27 Nov 2020, 12:03
Official
Hi Anzelle 

Your data contract has 6 months remaining. To cancel the contract please pay R249.75 once off. This amount is valid for this month only and excludes your current invoice. 

We are not certain where you got the R350 X 6 months from as that is incorrect. 

^MM

Best regards,