1 reviews | Active since Jan 2010
Cancellation Fee charged incorrectly
In March i cancelled my *** number on the Cell C Network. The cancellations department went and cancelled both my cell c lines instead of just the mentioned one in error. After a lot of fighting my *** number which was incorrectly cancelled was activated again. Now i receive my monthly bill for my *** number and cell c has billed me R922.56 for a cancellation fee on my *** number.<br> <br> 1. I want this reversed off my account as my contract was cancelled by Cell C incorrectly and was reactivated again now i get billed for a CANCELLATION FEE?<br> 2. Why bill me for a cancellation when my contract has upgraded for another 24 months<br> <br> I am beyond frustration right now and i want answers as to why there is such a mess on my contract?<br> <br> I can not believe that there are such *********** people handling accounts and queries at Cell C.<br> <br> I regret ever upgrading my contract. i should have just finished my 24 month term and moved to a network provider that actually knows whats going on!!!!<br> <br> I would like a response to this ASAP and i want anew statement with the cancellation fee reversed.<br> <br> <br> Miss K Schutte<br> * Highly aggravated Cell C customer
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon and be assured this will be sorted.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
