SS
Siyabonga S
1 reviews | Active since Feb 2018
17 Oct 2019, 10:58
Cancellation experience
I called Cell C customer service today to cancel my data contract and I could not be helped. Apparently I have to go to the Cell C shop to cancel a SIM which I have data share with before I could be helped with my contract cancellation. I don't understand how they could not cancel the contract and I suspect they just making it hard for me. I will go to the shop and I do not expect to be told to contact customer service.
Helpful (0)
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Replies (2)
Cell C's replyOfficial
17 Oct 2019, 11:34Good Morning Siyabonga
Thank you for contacting us regarding your cancellation query.
The matter has been escalated and we will call you to assist with your request.
^NS
Thank you for contacting us regarding your cancellation query.
The matter has been escalated and we will call you to assist with your request.
^NS
Best regards,
Cell C's reply17 Oct 2019, 11:34
Official
Good Morning Siyabonga
Thank you for contacting us regarding your cancellation query.
The matter has been escalated and we will call you to assist with your request.
^NS
Thank you for contacting us regarding your cancellation query.
The matter has been escalated and we will call you to assist with your request.
^NS
Best regards,
SS
Siyabonga S's updateReviewer Update
01 Nov 2019, 11:43Thank you, contract has been cancelled as requested but I had to lose my number and Cell C with it.
SS
Siyabonga S's update01 Nov 2019, 11:43
Reviewer Update
Thank you, contract has been cancelled as requested but I had to lose my number and Cell C with it.