PB
Paul B
1 reviews | Active since Aug 2018
14 Aug 2018, 20:33
Cancellation error from hell
Shocking service!!! We gave Cell C cancellation notice on our fibre account for the 31 Aug and they made a mistake and cancelled our service on the 9th Aug. it has been a week and after speaking to at least 15 different service consultants we still don’t have a connection. We have had at least 10 consultants promise to call back and surprise surprise never get that call.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
15 Aug 2018, 07:28Good morning Paul
Sincere apologies for the poor service and frustration. We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Aug 2018, 07:28
Official
Good morning Paul
Sincere apologies for the poor service and frustration. We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
15 Aug 2018, 09:33Please be advised that Theodorah has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Aug 2018, 09:33
Official
Please be advised that Theodorah has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,