TD
Tersia D
1 reviews | Active since Mar 2021
24 Mar 2021, 13:36
Cancellation department on permanent leave !
I have been trying for a week now to give notice on a contract which is up for upgrade or renewal. I am told to contact 084 143 and option 2. All it does it puts you back on this loop from 1 cell c consultant to the next you never reach this retention / cancellation department. If you want someone to reach you to upgrade they can contact you within second to cancel it they ensure you never reach that department so they can continue to bill you!!!
Option 2 only gives you options for New contract to check status, upgrade, fibre to the home and info on contract (which cuts when selecting option 4).
Very pathetic - tried sending them email to advise and never got a response there either.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Mar 2021, 13:52Good day Ms. Duvenhage
Thank you for writing to us.
We have received your review regarding the cancellation of your Cell C account.
Our team will be in contact with you to assist.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your Cell C account.
Our team will be in contact with you to assist.
^NZ
Cell C's reply24 Mar 2021, 13:52
Official
Good day Ms. Duvenhage
Thank you for writing to us.
We have received your review regarding the cancellation of your Cell C account.
Our team will be in contact with you to assist.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your Cell C account.
Our team will be in contact with you to assist.
^NZ
TD
Tersia D's updateReviewer Update
25 Mar 2021, 11:59Good day Cell C,
2021.03.25 at 11:58 and still no call as promised by any of your agents!
2021.03.25 at 11:58 and still no call as promised by any of your agents!
TD
Tersia D's update25 Mar 2021, 11:59
Reviewer Update
Good day Cell C,
2021.03.25 at 11:58 and still no call as promised by any of your agents!
2021.03.25 at 11:58 and still no call as promised by any of your agents!
TD
Tersia D's updateReviewer Update
26 Mar 2021, 13:06Good day,
We are still awaiting a phone call - I have spent the last 20 minutes to your call center (7 different call center agents) and I am still no closer to giving you notice to cancel my contract due for upgrade. I have voiced my dismay on this platform - your call center - on email. And with no luck at all - I am now at this point where I am no longer going to make an effort. I promise you this I am keeping this as record for when you start debiting my account on a contract I have tried to cancel numerous time but the fault thereof rests on the shoulders of Cell C.
This is not just bad Customers Service there is none at all - SHOCKING.
We are still awaiting a phone call - I have spent the last 20 minutes to your call center (7 different call center agents) and I am still no closer to giving you notice to cancel my contract due for upgrade. I have voiced my dismay on this platform - your call center - on email. And with no luck at all - I am now at this point where I am no longer going to make an effort. I promise you this I am keeping this as record for when you start debiting my account on a contract I have tried to cancel numerous time but the fault thereof rests on the shoulders of Cell C.
This is not just bad Customers Service there is none at all - SHOCKING.
TD
Tersia D's update26 Mar 2021, 13:06
Reviewer Update
Good day,
We are still awaiting a phone call - I have spent the last 20 minutes to your call center (7 different call center agents) and I am still no closer to giving you notice to cancel my contract due for upgrade. I have voiced my dismay on this platform - your call center - on email. And with no luck at all - I am now at this point where I am no longer going to make an effort. I promise you this I am keeping this as record for when you start debiting my account on a contract I have tried to cancel numerous time but the fault thereof rests on the shoulders of Cell C.
This is not just bad Customers Service there is none at all - SHOCKING.
We are still awaiting a phone call - I have spent the last 20 minutes to your call center (7 different call center agents) and I am still no closer to giving you notice to cancel my contract due for upgrade. I have voiced my dismay on this platform - your call center - on email. And with no luck at all - I am now at this point where I am no longer going to make an effort. I promise you this I am keeping this as record for when you start debiting my account on a contract I have tried to cancel numerous time but the fault thereof rests on the shoulders of Cell C.
This is not just bad Customers Service there is none at all - SHOCKING.
TD
Tersia D's updateReviewer Update
26 Mar 2021, 14:19Thank you Thabisile ! You have made my day and week - peace has been restored.
We can now go back to our loving symbiotic relationship.
We can now go back to our loving symbiotic relationship.
TD
Tersia D's update26 Mar 2021, 14:19
Reviewer Update
Thank you Thabisile ! You have made my day and week - peace has been restored.
We can now go back to our loving symbiotic relationship.
We can now go back to our loving symbiotic relationship.