SM
Sanele M

1 reviews | Active since Apr 2015

21 Apr 2015, 12:59

Cancellation/ bad service/ ******* policies

My complaints is regard to cell C<br> <br> Firstly you get ahold of them on their call c or line gets dropped I literately had to call more then 50 over the weekend.<br> <br> Secondly I had recurring data on my line in December and January my line got suspended and then made payment for my line but my data and minutes were not allocated to me for those months but as a customer I was expected to pay for a service I did not use.<br> <br> Lastly I eventually got frustrated and disgusted with the service i was receiving from Cell C and asked them on when my contract was due to end, I got told it had ended in February 2015 I requested cancellation but I was told I needed to serve a 30 days notice, which I didn't sign or know anything about and is also in contravention with consumer protection act<br> <br> I was also billed my normal monthly amount but did not receive any data nor BIS but I was expected to pay for all these services, when I enquired about it I got told its a penalty because my contracted ended and I had not cancelled or upgraded I will be charged the same amount as my contract but would not receive any benefits. <br> <br> Please Assist the cell c customer service centre is inexistent

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Replies (1)
Cell C
Cell C's reply21 Apr 2015, 13:25
Official
Hello Sanelebisa,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN