Cancellation and deactivation of my line without my knowledge

I received a message saying my contract has been permanently disabled upon my request. 30 minutes after this I can no longer make or receive calls it says my number does not exist. After being transferred to 4 different departments because cell does not have the acquired experience staff to assist me they sent a e-mail to their supervisor to assist. Never heard back from them. I went in to the store the next day and even the cell staff assisting me got frustrated with the the cell staff on the phone as they have been transferred from one division to the next no one being able to assist them, again an e-mail was sent to the supervisor and again 2 days later still no feedback. The next day went in to another cell c store explaining my sad story once again and again an e-mail was sent. It has been 6 days an no one can answer me except that the call was done in Bloemfontein and I live in Johannesburg. This is my business line and no one is able to get ahold of me, the scary part is in order for you to cancel a contract it requires confirming personal details which clearly cell c is lacking on. I am taking this further as this is the WORST service ever and unacceptable. If the cell stores can not contact the correct person to solve the problem how must I as a client know what to do. I paid for a service I am not receiving and this in breach of cell c's contract. Their contracts might be cheaper but their service is THE WORST and they are beyond ***********. I hope for their sake they did not gice out personal information as this in breach of the POPI Act and in breach of FAIS legislation so I have some bad news for Celll C.