CT
Carl T

1 reviews | Active since Jul 2015

07 Jul 2015, 12:49

Cancellation

I am trying to cancel my Cell C contract, the Network Signal is pathetic. I entered into the contract for a service which I am not receiving. I cannot even retrieve voice mail at my house with out a 'Call Fail'. My contract expires on the 3/08/2015. I want to cancel my contract at the end of this month and pay the 'handset'/penalty fee which appears to be the same amount as my contract which doesn't make sense I don't want to use this service anymore. I have stuck to this contract by obligation. <br> <br> I have tried to escalate this request but retention department keep telling me they will say the same thing and don't put me through.<br> <br> Can someone please contact me with regard to the above.

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Replies (1)
Cell C
Cell C's reply07 Jul 2015, 12:54
Official
Hello Ctotman,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,