CANCELLATION

<p>I cancelled my c-surance policy back in April if not March but these people are still debiting my account along with my contract debit order- even after the 30 day notice period. I called in on ********** 007 and after holding for twenty minutes I was told to send my bank statement showing the debit order of which I did but Nompilo responded back to my email to tell me that it has been cancelled of which that was not in question because I am simply asking for a refund on the debits that have been made on my account even though the insurance is cancelled. Why is everything with these C-Surance people so damn difficult? Even when processing your claim they have to emotionally wreck you. It's like there is no Quality Assurance at this call centre everyone does their own thing and they even ridicule you and they never want to put you through to the manager, it's like they all working from the comfort of their home and that the customer should be grateful that they even pick up the phone. I would like for someone to get back to me and advise when I should expect a refund.</p>