MS
MPHO S

1 reviews | Active since Nov 2012

21 Apr 2017, 06:00

Cancellation

<p>My nme is Mpho last year in December i was contacted by a cell c consultant (JOSE) from the upgrade department, and he told me about the promotion that they are currently running. Where you get a 2GB of data for R259 and it's a top, and you can cancel it anytime because is a month to month contract and i even asked him that if i'm not happy can i cancel he's response was certainly sure you can anytime they won't give any issues. I was contacted a week ago because of the outstanding amount which i need to pay and i asked the consultant that i want to cancel the contract and i was told that i can cannot cancel because its a 24 months contract. I want to cancel the contract because cell c its useless if your owing you can't even make call i mean how will you pay back the outstanding amount without making calls, i mean im using the phone to make business calls.</p> <p> </p> <p>My contract must be cancelled and i don't want to hear anything about cell c.</p>

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Replies (1)
Cell C
Cell C's reply21 Apr 2017, 07:08
Official

Hi Mpho

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN