aM
annette M
1 reviews | Active since Dec 2010
24 Mar 2015, 18:45
cancellation
I recieved a letter on 24/03/2015 that is dated 15/12/2014 that my account is in arears. I sent a email on 27/10/2014 asking CellC to cancel my cellphone contract. Please can anyone tell my why this was not cancelled as per my request in writing.<br> If no one provides me with feedback, then I am going to take it further with consumer protection act. I have not used my contract since October and never received a statement. So I assumed my contract was cancelled. <br> Please sort this out.
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Cell C's replyOfficial
25 Mar 2015, 07:40Hello acmynhardt,
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get one of our consultant to contact you and assist.
Regards
Cell C | PN
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get one of our consultant to contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Mar 2015, 07:40
Official
Hello acmynhardt,
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get one of our consultant to contact you and assist.
Regards
Cell C | PN
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get one of our consultant to contact you and assist.
Regards
Cell C | PN
Best regards,