1 reviews | Active since May 2020
Cancellating of data contract
Cell C, what a joke!!!! I had a 24 months data contract that is ending mid May 2020. I phone Cell C almost two weeks ago to cancel my contract. The agent said she can only escalate my request to the relevant department but someone will phone me within 2 days. No one phone me back at all. I phone then again to confirm, but received the same answer. So last week I went to a Cell C shop just to be told about the same story. Now I receive a sms that my bill is still the same, still no word about me canceling the contract. When I phone Cell C today, the agent said I will only get that data until 18 May, yet I must still pay until end June. She then put me through to the departement for canceling my contract. I HOLD ON FOR 26 MINUTES!!! So the kocky agent then told me my contract will only be cancelled a month from today as I only cancelling my contract now(today)!!!!!! Cell C you can go ***** yourself!!!! You are the worst of the worst when it comes to customer service!!!
We apologize for the manner in which this matter was handled. In line with the T's & C's of the subscriber agreement, you have to give a calendar month notice to have your contract cancelled.
Kindly send us a private reply with your ID number and we'll assist.
^PN
We apologize for the manner in which this matter was handled. In line with the T's & C's of the subscriber agreement, you have to give a calendar month notice to have your contract cancelled.
Kindly send us a private reply with your ID number and we'll assist.
^PN