MK
Muhummed K

1 reviews | Active since Oct 2013

08 Jan 2020, 15:20

Cancell your Cfibre and jump ship..its not worth your headache to get service that you are paying for from CellC

On 21 May 2019 I initially shared a review about my CFibre (100/100) connection having intermittent connectivity timeouts and I can share that my issue has not been resolved since then and is still an issue. After crying, complaining and begging CellC to stabilize my service and also failing to reimburse me for months of intermittent downtime its time for me to catch a wake up and not give CellC another chance. I hope that if you are on CFibre you jump out before having issues as they will not be in a position to assist for what ever reason its always the customer at fault and not the service? I guess I have to deal with my bad decisions and move on. Lets hope my cancellation is not a disaster and I can exit with some hope of a decent Fibre service at the next ISP...Whom which i will gladly pay more for a better service experience.

0
Replies (4)
Cell C
Cell C's reply08 Jan 2020, 15:35
Official
Hi Muhummed 

Apologies for the unpleasant service experienced.

We will follow up on the matter and revert back.

^SM
MK
Muhummed K's update08 Jan 2020, 15:39
Reviewer Update
Not holding my breath!
MK
Muhummed K's update09 Jan 2020, 18:41
Reviewer Update
And as usual zero feedback and pathetic response. I'm now even struggling with retentions as well? Really Cellc?
MK
Muhummed K's update04 May 2020, 09:49
Reviewer Update
I have reopened the case that I have logged with ICASA as a result of such terrible service with CellC.

CASE LOGGED WITH CONSUMER PROTECTION - ICASA CAS-109701-P9W2V5 / WCP6143/19