1 reviews | Active since Jul 2015
Cancell Subscription contract with Cell C
My contract with Cell C is ending 08 July 2015.<br> <br> I have cancelled in advance as requested.<br> I requested a copy of my contract, because I need to repair my screen under the Samsung warranty and they require a copy of my contract.<br> I have phoned the call center numerous times, and was told that the contract will be requested from a Third Party, who will in turn e-mail me the contract. I still do not have it, after more than 7 days.<br> I phoned customer care again, and was again, transferred from the customer care to cancellations, and back to customer care. The last consultant,really tried to help, but after being on the line for 44min and 6 seconds I still did not receive a copy of the contract. My phones warranty will expire in 5 days time and I will have to then pay the cost of the repair....:)
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | DA
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | DA
Best regards,
