Cancell my contract and pay my money back.

I cancelled my contract with Cellc in December 2015, the phone was never activated, it was still in the box and was never opened. RAM deliveries collected the phone in December 2015 within 14 days from the date I received it and that was it. Since then I have been charged by Cellc and don't know what for.<br> I called cell c on the 31 January 2016 after I received a debit order notification and I was promised that the cancellation will be done in 72hours which this never materialise. On Tuesday the 23 February 2016 at 1:37, I received another call from Cellc informing me that the contract has not been cancelled and they will forward all the necessary information to the cancellation department for it to be processed, and this only happed after 22 days and not the 72hours I was promised.<br> Today is the 25 February 2016 and another debit order has went through, again I used my airtime and called cell c, I spent 19 minutes on the phone only to be told that the person I spoke to never captured all the necessary information for the contract to be cancelled and again the contract is still active. <br> I would like to request the management of cellc to please attend to this as matter of urgency.