TM
Theresa M

1 reviews | Active since Jun 2016

15 Oct 2015, 13:45

Canceling a contract - how difficult can it be

I mailed Cell C for assistance as I'm not able to talk to a consultant at all when I phone the number they ask you to phone from a landline.<br> Ironically I received an e-mail back to say they will contact me in 2 days time or I can phone the same number that I'm not able to get anybody on. Believe me if I were able to phone and speak directly to a consultant I would have.<br> This is the reason why I mailed Cell C in the first place.<br> I kept being asked to enter a number to go through for this, or that - but never were I able to get hold of an actual person to talk to.<br> I just want to cancel a contract that is on my name.<br> Please note I do not want to cancell the contract in 2 days - I wanted to cancell it already yesterday - but Cell C's sevice is so pathetic one can't even do this!!!! I battled to cancel my own contract, and now the same with my daughter's contract - this time it is just much more difficult. <br> <br> Why can't one do cancellations at Cell C's stores - having to phone their call centre is not a convenience at all!<br> <br> This is the reason I left Cell C last year, and why I will encourage everybody I know not to go to Cell C, as the customer is certainly not king.

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Replies (1)
Cell C
Cell C's reply15 Oct 2015, 14:14
Official
Hello theresa1973,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,