sG
shahista G
1 reviews | Active since Feb 2014
04 Dec 2023, 13:44
Cancelation time frame
I had taken an upgrade on the 24/11/2023, a few minutes later i had called and canceled the contract as it was a change of mind. I was advised that the cancelation will be between 24/48 hours. It is now the 4/12/2023 and the cancelation is still not resolved. Each day i am following up and given new case numbers but not a resolution. Im awaiting for this cancelation so i can take another contract. This is really frustrating and prejudicial.
Helpful (0)
Replies (23)0
Replies (23)
Cell C's replyOfficial
04 Dec 2023, 13:59Good day Shahista Gaffoor,
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay in resolving your upgrade cancellation request, and we understand the frustration this has caused. We've escalated your case to our dedicated team, and you will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay in resolving your upgrade cancellation request, and we understand the frustration this has caused. We've escalated your case to our dedicated team, and you will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
Best regards,
Cell C's reply04 Dec 2023, 13:59
Official
Good day Shahista Gaffoor,
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay in resolving your upgrade cancellation request, and we understand the frustration this has caused. We've escalated your case to our dedicated team, and you will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay in resolving your upgrade cancellation request, and we understand the frustration this has caused. We've escalated your case to our dedicated team, and you will be contacted with feedback as soon as possible.
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
06 Dec 2023, 09:48From your last response, i am still awaiting an outcome. It does not take tgis long to do a cancelation when the time frame on your policy is 24/48 hours. Its been 8 days now. This is unacceptable!!!
sG
shahista G's update06 Dec 2023, 09:48
Reviewer Update
From your last response, i am still awaiting an outcome. It does not take tgis long to do a cancelation when the time frame on your policy is 24/48 hours. Its been 8 days now. This is unacceptable!!!
Cell C's replyOfficial
06 Dec 2023, 11:34Good day Shahista Gaffoor,
Thank you for reaching out to us.
Our records indicate that our consultant made contact with you yesterday and provided the following update:
-The query has been escalated further to Sales Returns Department to assist with confirmation that the device has been returned(RMA)
-Once RMA reference number has been received, the upgrade will be cancelled
-Feedback will be provided in the next 24 to 48 hours
We assure you that our Team is working on having this matter resolved for you.
Regards,
Cell C | TN
Thank you for reaching out to us.
Our records indicate that our consultant made contact with you yesterday and provided the following update:
-The query has been escalated further to Sales Returns Department to assist with confirmation that the device has been returned(RMA)
-Once RMA reference number has been received, the upgrade will be cancelled
-Feedback will be provided in the next 24 to 48 hours
We assure you that our Team is working on having this matter resolved for you.
Regards,
Cell C | TN
Best regards,
Cell C's reply06 Dec 2023, 11:34
Official
Good day Shahista Gaffoor,
Thank you for reaching out to us.
Our records indicate that our consultant made contact with you yesterday and provided the following update:
-The query has been escalated further to Sales Returns Department to assist with confirmation that the device has been returned(RMA)
-Once RMA reference number has been received, the upgrade will be cancelled
-Feedback will be provided in the next 24 to 48 hours
We assure you that our Team is working on having this matter resolved for you.
Regards,
Cell C | TN
Thank you for reaching out to us.
Our records indicate that our consultant made contact with you yesterday and provided the following update:
-The query has been escalated further to Sales Returns Department to assist with confirmation that the device has been returned(RMA)
-Once RMA reference number has been received, the upgrade will be cancelled
-Feedback will be provided in the next 24 to 48 hours
We assure you that our Team is working on having this matter resolved for you.
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
06 Dec 2023, 11:43No contact was made to me yesterday. I received a response on monday afternoon after my complaint here on hello peter only. To date there has been no outcome or resolution. I find this very unsatisfactory as the time frame has past and why should i be prejudiced if you are awaiting confirmation for the device when i did not accept the device and it is noted on the system.
sG
shahista G's update06 Dec 2023, 11:43
Reviewer Update
No contact was made to me yesterday. I received a response on monday afternoon after my complaint here on hello peter only. To date there has been no outcome or resolution. I find this very unsatisfactory as the time frame has past and why should i be prejudiced if you are awaiting confirmation for the device when i did not accept the device and it is noted on the system.
Cell C's replyOfficial
06 Dec 2023, 12:07Thank you for the response.
The order had already been dispatched for delivery and our Sales Team has to confirm receipt of the device before we can cancel the upgrade. We do understand that this is frustrating but, we assure you that the matter will be resolved for you.
Regards,
Cell C | TN
The order had already been dispatched for delivery and our Sales Team has to confirm receipt of the device before we can cancel the upgrade. We do understand that this is frustrating but, we assure you that the matter will be resolved for you.
Regards,
Cell C | TN
Best regards,
Cell C's reply06 Dec 2023, 12:07
Official
Thank you for the response.
The order had already been dispatched for delivery and our Sales Team has to confirm receipt of the device before we can cancel the upgrade. We do understand that this is frustrating but, we assure you that the matter will be resolved for you.
Regards,
Cell C | TN
The order had already been dispatched for delivery and our Sales Team has to confirm receipt of the device before we can cancel the upgrade. We do understand that this is frustrating but, we assure you that the matter will be resolved for you.
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
06 Dec 2023, 12:31How long does that process take?
sG
shahista G's update06 Dec 2023, 12:31
Reviewer Update
How long does that process take?
Cell C's replyOfficial
06 Dec 2023, 12:36The turnaround time is normally 24 to 48 working hours which is equivalent to 6 working days.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply06 Dec 2023, 12:36
Official
The turnaround time is normally 24 to 48 working hours which is equivalent to 6 working days.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
06 Dec 2023, 12:4624 to 48 hours is 2days. How can it be equivalent to 6 days???
Make me understand?
I dont see that you are prioritizing this resolution.
The feedback that you have provided to me now telephonically is the repeat of Mondays feedback.
Make me understand?
I dont see that you are prioritizing this resolution.
The feedback that you have provided to me now telephonically is the repeat of Mondays feedback.
sG
shahista G's update06 Dec 2023, 12:46
Reviewer Update
24 to 48 hours is 2days. How can it be equivalent to 6 days???
Make me understand?
I dont see that you are prioritizing this resolution.
The feedback that you have provided to me now telephonically is the repeat of Mondays feedback.
Make me understand?
I dont see that you are prioritizing this resolution.
The feedback that you have provided to me now telephonically is the repeat of Mondays feedback.
Cell C's replyOfficial
06 Dec 2023, 13:02Thank you for the reply.
24 to 48 hours is indeed 2 days however, 24 to 48 working hours is 6 working days due to our working hours being 8 hours in a day. The query is currently within the turnaround time and our Team will resolve the matter for you.
Regards,
Cell C | TN
24 to 48 hours is indeed 2 days however, 24 to 48 working hours is 6 working days due to our working hours being 8 hours in a day. The query is currently within the turnaround time and our Team will resolve the matter for you.
Regards,
Cell C | TN
Best regards,
Cell C's reply06 Dec 2023, 13:02
Official
Thank you for the reply.
24 to 48 hours is indeed 2 days however, 24 to 48 working hours is 6 working days due to our working hours being 8 hours in a day. The query is currently within the turnaround time and our Team will resolve the matter for you.
Regards,
Cell C | TN
24 to 48 hours is indeed 2 days however, 24 to 48 working hours is 6 working days due to our working hours being 8 hours in a day. The query is currently within the turnaround time and our Team will resolve the matter for you.
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
06 Dec 2023, 20:56Totally understandable. My cancelation was done on the 24/11/23. Today is 8 working days x8 hours per day = 64 hours. So please explain to me how is this within your time frame?
This is the breakdown of the working days calculated, 27/11 - 01/12 = 5 working days (40 hours)
04/12 - 06/12 = 3 working days (24 hours)
How is this within your turnaround time of 24/48 hours?
This is the breakdown of the working days calculated, 27/11 - 01/12 = 5 working days (40 hours)
04/12 - 06/12 = 3 working days (24 hours)
How is this within your turnaround time of 24/48 hours?
sG
shahista G's update06 Dec 2023, 20:56
Reviewer Update
Totally understandable. My cancelation was done on the 24/11/23. Today is 8 working days x8 hours per day = 64 hours. So please explain to me how is this within your time frame?
This is the breakdown of the working days calculated, 27/11 - 01/12 = 5 working days (40 hours)
04/12 - 06/12 = 3 working days (24 hours)
How is this within your turnaround time of 24/48 hours?
This is the breakdown of the working days calculated, 27/11 - 01/12 = 5 working days (40 hours)
04/12 - 06/12 = 3 working days (24 hours)
How is this within your turnaround time of 24/48 hours?
Cell C's replyOfficial
06 Dec 2023, 21:14Please bear with us, this matter will be sorted.
Apologies for the service you have experienced.
Cell C | PN
Apologies for the service you have experienced.
Cell C | PN
Best regards,
Cell C's reply06 Dec 2023, 21:14
Official
Please bear with us, this matter will be sorted.
Apologies for the service you have experienced.
Cell C | PN
Apologies for the service you have experienced.
Cell C | PN
Best regards,
sG
shahista G's updateReviewer Update
07 Dec 2023, 12:05Today is another day with additional hours and i have received no update on the status of my query. This bad service is totally unacceptable. Please refer this matter to a responsible Senior in cellc. I await a response... Its sad to know that being a loyal customer for over 10 years, cellc does not value its customers!!!
sG
shahista G's update07 Dec 2023, 12:05
Reviewer Update
Today is another day with additional hours and i have received no update on the status of my query. This bad service is totally unacceptable. Please refer this matter to a responsible Senior in cellc. I await a response... Its sad to know that being a loyal customer for over 10 years, cellc does not value its customers!!!
Cell C's replyOfficial
07 Dec 2023, 12:33Good day Shahista Gaffoor,
We acknowledge that the query is taking longer than expected.
You will receive a call shortly with an update/feedback to your query.
Regards,
Cell C | TN
We acknowledge that the query is taking longer than expected.
You will receive a call shortly with an update/feedback to your query.
Regards,
Cell C | TN
Best regards,
Cell C's reply07 Dec 2023, 12:33
Official
Good day Shahista Gaffoor,
We acknowledge that the query is taking longer than expected.
You will receive a call shortly with an update/feedback to your query.
Regards,
Cell C | TN
We acknowledge that the query is taking longer than expected.
You will receive a call shortly with an update/feedback to your query.
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
07 Dec 2023, 14:33You may call me now!!!
sG
shahista G's update07 Dec 2023, 14:33
Reviewer Update
You may call me now!!!
Cell C's replyOfficial
07 Dec 2023, 14:46We have requested a call back from our Team.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
Cell C's reply07 Dec 2023, 14:46
Official
We have requested a call back from our Team.
Regards,
Cell C | TN
Regards,
Cell C | TN
Best regards,
sG
shahista G's updateReviewer Update
11 Dec 2023, 08:12Please be advised that its now 10days that this query is unresolved. Each day im being given the same feedback, awaiting RMA reference number... It does not take this long to obtain a reference number /confirmation. I am disgusted by the service. I have a new contract pending this cancelation of which i no longer want as i am so unhappy with the service thus far. I want this query resolved TODAY!!!
sG
shahista G's update11 Dec 2023, 08:12
Reviewer Update
Please be advised that its now 10days that this query is unresolved. Each day im being given the same feedback, awaiting RMA reference number... It does not take this long to obtain a reference number /confirmation. I am disgusted by the service. I have a new contract pending this cancelation of which i no longer want as i am so unhappy with the service thus far. I want this query resolved TODAY!!!
Cell C's replyOfficial
11 Dec 2023, 08:30Good day,
We sincerelerly apologize for the delay and frustration caused.
We have requested priority, we'll revert back.
Regards,
Cell C | GN
We sincerelerly apologize for the delay and frustration caused.
We have requested priority, we'll revert back.
Regards,
Cell C | GN
Best regards,
Cell C's reply11 Dec 2023, 08:30
Official
Good day,
We sincerelerly apologize for the delay and frustration caused.
We have requested priority, we'll revert back.
Regards,
Cell C | GN
We sincerelerly apologize for the delay and frustration caused.
We have requested priority, we'll revert back.
Regards,
Cell C | GN
Best regards,
sG
shahista G's updateReviewer Update
11 Dec 2023, 09:26Please be advised that the line broke up and could not hear anything. Please return the call
sG
shahista G's update11 Dec 2023, 09:26
Reviewer Update
Please be advised that the line broke up and could not hear anything. Please return the call
Cell C's replyOfficial
11 Dec 2023, 09:45We have requested a call back.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply11 Dec 2023, 09:45
Official
We have requested a call back.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
sG
shahista G's updateReviewer Update
12 Dec 2023, 13:08I am still awaiting feedback from yesterday as my last communication was that the number will be located and the upgrade will be canceled yesterday. If i dont follow up, there isnt a response to me! Why is that?
I am tired of this query going back and forth, from last week monday to present i am being given the same reason. I don't see how this is being prioritized when there hasn't been any change to date
I am tired of this query going back and forth, from last week monday to present i am being given the same reason. I don't see how this is being prioritized when there hasn't been any change to date
sG
shahista G's update12 Dec 2023, 13:08
Reviewer Update
I am still awaiting feedback from yesterday as my last communication was that the number will be located and the upgrade will be canceled yesterday. If i dont follow up, there isnt a response to me! Why is that?
I am tired of this query going back and forth, from last week monday to present i am being given the same reason. I don't see how this is being prioritized when there hasn't been any change to date
I am tired of this query going back and forth, from last week monday to present i am being given the same reason. I don't see how this is being prioritized when there hasn't been any change to date
Cell C's replyOfficial
12 Dec 2023, 13:21Dear Shahista Gaffoor
Thank you for reaching out.
We apologize for the delay in resolving the matter . Kindly be advised that the matter is still being worked on , we're still waiting for the parcel to be returned to Johannesburg so we can process the return . Priority was requested with the courier .
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay in resolving the matter . Kindly be advised that the matter is still being worked on , we're still waiting for the parcel to be returned to Johannesburg so we can process the return . Priority was requested with the courier .
Regards
Cell C | NH
Best regards,
Cell C's reply12 Dec 2023, 13:21
Official
Dear Shahista Gaffoor
Thank you for reaching out.
We apologize for the delay in resolving the matter . Kindly be advised that the matter is still being worked on , we're still waiting for the parcel to be returned to Johannesburg so we can process the return . Priority was requested with the courier .
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay in resolving the matter . Kindly be advised that the matter is still being worked on , we're still waiting for the parcel to be returned to Johannesburg so we can process the return . Priority was requested with the courier .
Regards
Cell C | NH
Best regards,
sG
shahista G's updateReviewer Update
12 Dec 2023, 14:52Its been 13 days and you are still awaiting the return to Johannesburg yet it took 2 days to be delivered to me. There is something really wrong here! I hope consumers can see for themselves how disloyal cellc is to its customers.
sG
shahista G's update12 Dec 2023, 14:52
Reviewer Update
Its been 13 days and you are still awaiting the return to Johannesburg yet it took 2 days to be delivered to me. There is something really wrong here! I hope consumers can see for themselves how disloyal cellc is to its customers.
Cell C's replyOfficial
12 Dec 2023, 15:06We have been advised that it is still at the Durban Hub and hasn't reached us as yet, we apologize for the inconvenience this has caused . You will be assisted accordingly .
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply12 Dec 2023, 15:06
Official
We have been advised that it is still at the Durban Hub and hasn't reached us as yet, we apologize for the inconvenience this has caused . You will be assisted accordingly .
Cell C | NH
Cell C | NH
Best regards,