NQ
Ntobeko Q
1 reviews | Active since Nov 2015
30 Nov 2015, 18:53
Cancelation of contract
I called Cell-c call center to cancel my contract since it had expired few months back. Mpo Maluleke explain to me that the contract will be cancelled but after 30 days from today and that I'm on a month to month contract. My argument was that since I'm on a month-month contract I do not want their services for December and therefore cannot wait for 30 days so they must cancel it with immediate effect. She had none of it saying they cannot do that because their system have already been set to give me the data they normally send on the 1st of the month. She was so rude that she even said to me in Zulu \Heyi wena"(Hey You)"
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Cell C's replyOfficial
01 Dec 2015, 07:22Hello NtobekoQ,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply01 Dec 2015, 07:22
Official
Hello NtobekoQ,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN