Cancelation of Cell C contract

I'm having a problem with my contracts with Cell C. In June I received a call that said I was due for an upgrade on one of my numbers. I asked the consultant to please upgrade by giving me an laptop. We did the upgrade process and received the laptop. A few weeks later I received another call from a consultant in Davenport and I advised them that I have already upgraded. He then told me that the upgrade was not done on my existing number but a brand new contract was issued which meant I now have 5 contracts with Cell C I then called cell c and asked them to please cancel my old contract and not to upgrade it. I was then advised that I must call back on the 16 August because they can only cancel one month before the contract is due to expire. So I am patiently waiting for the 16 August.

Last week around about the 5 or 6 of August . I received a call from Cell C 084 135 confirming my upgrade I told the consultant that I don't want an upgrade and I had not called cell c to do an upgrade because I want to cancel that number and move it to prepaid. The consultant said they were not going to then process the upgrade

Today 11 August I received another call from cell c stating I had call to check on the status of the upgrade. Again j advised them I had not made such call and I don't wish to upgrade. I was transfered from one department to another because no one knows how to report the ***** that was transpiring on my account. Wasted hours of my time only to be told by the last consultant that I have to go to a branch.

The only thing that I need from the consultant is to put a note on the system ghat that I don't want any upgrade and what ever upgrade that will be done on my account will be ***** and for them to give me a reference number of which they can't not. If this upgrade eventually go through who will be held liable.