RR
Roscoe R

1 reviews | Active since Jul 2020

30 Dec 2022, 12:54

cancelation

I am trying to cancel my month to month contract - effective immediately. I did the cancelation and then was told it is too late to pay the upfront cancelation fee. I was instructed to reverse the cancelation, which I did. Today I called and was told I can not pay the penalty fee for immediate cancelation and I need to wait the 30days I did not agree to a month to month contract where my number would not be released when I wanted it too.

I need my phone number released ASAP, and am willing to pay the fee that comes with it! I would like if I could get some assistance with this

0
Replies (1)
Cell C
Cell C's reply30 Dec 2022, 13:03
Official
Dear  Roscoe Van Rensburg ,

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.  We have referred the matter to our Team to assist with your query. 

Regards
^TM