JH
Joyce H
1 reviews | Active since Sept 2013
29 Feb 2016, 11:47
Cancel Upgrade
On Friday the 26 February i app**** for my cellc upgrade. I spoke to a consultant by the name of Abram (sounds like it) and i gave my OPT nr. There was a problem with the system and he said he will phone me on Monday morning at 8am (today 29/2). in the interim, i have decided to cancel my upgrade and i sent emails the weekend stating so.<br> I called the Retention dept (for upgrades) at 11;15 29/2, and the lady said she will get him to call me urgently. Its now 11;30 and still no phone call from him.<br> All i want is to cancel the upgrade. Baring in mind i do not have the phone. <br> My contract expires in May 2016 and i do not want to renew it.<br> The service is atrocious.<br>
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Cell C's replyOfficial
29 Feb 2016, 12:09Hello JoyHol40,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Feb 2016, 12:09
Official
Hello JoyHol40,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,