BT
Bertina T

1 reviews | Active since Aug 2010

13 May 2017, 12:49

Cancel this contract and keep your bad service

<p>I have been calling for the past 3 months to cancel this contract and have been having problems, I am really not happy and in actually fact cannot wait to get over and done with this contract.</p> <p> </p> <p>I finally got assistance beginning May and got the contract cancelled. I spoke to Dudu to was rude and transferred to customer service while i was still talking ot her. I managed to callback and get hold of her. My contract's cancellation date is 5 June 2017 and she informed me that I will be charged the full subscription amount and not prorated amount. I do not want this to happen, either you cancel my contract and charge me a prorated amount or cancel this contract 31/05/2017. I would like you to also send me a signed contract to myself so that i can see that I accepted this. In the 6 years that I have been with Cell c, it has been nothing but bad service. I am so glad this is my last month. 2. Also why is my data being used on whatsapp even though i buy the monthl bundle?</p>

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Replies (1)
Cell C
Cell C's reply15 May 2017, 07:37
Official

Hi Bertina

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN