CANCEL SIM CONTRACT

A call centre agent called Rushana on Wed 29 June to advise a sim card had become due for renewal - to which I said it belonged to my son, and I would confer with him as to requiring the sim for another contract as he does his own Top-ups, with me also trying to downscale my expenses he needs to pay for this expense himself. An email then arrived in my inbox to which end it looked like the extension of the sim was already completed, but paperwork contract signature were requested from me within 7 days. I then proceeded to try and call to cancel the contract, and still today 1 July cannot reach an agent in the cancellations dept to cancel the contract outright within the 7 days trial period they requesting I first pay R2058-70 commitment fee. I have forwarded an email to the ***, to which end a case number#*** is generated. I am most upset at not being given clarity and the chance to cancel an already expired sim card that is not a requirement Most frustrated and requesting a call from a senior or an agent that is able to assist with a simple request.

Call me on ***/*** Kim Marais