RB
Riaan B
1 reviews | Active since Jul 2017
17 Dec 2021, 12:16
Cancel of product
Existing FTTH client, with additional Cell C product added on my account. I have paid the outstanding balance due on the Additional 24m Contract to settle the product.
Cell C confirmed they received the payment on my account, but still the products wasnt settled and the debit order still remains....
Been pushed around like a soccer ball dealing with Call Centre agents not skilled to solve the problem. Been on phone calls over 1Hour been transfered backward & forwards to relevant departments and still the problem exists.
Requested to speak to Manager and was told they cant help me, and bounced again to other department.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
17 Dec 2021, 12:59Good day Riaan
Thank you for bringing this to our attention.
We have referred your query to our support team for further assistance.
Do expect our call.
^YM
Thank you for bringing this to our attention.
We have referred your query to our support team for further assistance.
Do expect our call.
^YM
Cell C's reply17 Dec 2021, 12:59
Official
Good day Riaan
Thank you for bringing this to our attention.
We have referred your query to our support team for further assistance.
Do expect our call.
^YM
Thank you for bringing this to our attention.
We have referred your query to our support team for further assistance.
Do expect our call.
^YM
RB
Riaan B's updateReviewer Update
17 Dec 2021, 13:14I look forward from hearing them.
RB
Riaan B's update17 Dec 2021, 13:14
Reviewer Update
I look forward from hearing them.