MG
Martha G

1 reviews | Active since Dec 2023

22 Mar 2024, 12:39

Cancel of my diseased husband Cell C contract

Good day. Today I just gave up. My husband passed away more than 5 years ago. (Id ***5) . Had a contract with Cell C. Which i tried to cancel since then. After lots of calls and emails, also send my diseased husbands documentation, i stil receive bills every month which i pay, even if i dont use the phone any more.i just want to cancel the contract and change it to pay as you go. December 2023 i paid the outanding balance( even if we dont use the phone) . Then in January 2024 i received another bill. After i phoned and explained several times the situation. This morning they transfered me from collections to client service and a 3rd department. Im realy tired now. And still not have a selution.. i struggle now for years just to cancel and change the number topay as you go. It is difficult to go every time through a heart brake to tell my story over abd over. Hello Peter. You are my only and last hope the gelp. Thank you

0
Replies (1)
Cell C
Cell C's reply22 Mar 2024, 13:10
Official
Dear Martha,

Thank you for reaching out to us.
We are deeply sorry to hear about your husband's passing and the challenges you have faced in trying to cancel the contract. Please accept our sincerest condolences.

We understand your frustration and the difficulties you've encountered in attempting to resolve this matter. Rest assured, we are committed to investigating the other cancellation request you mentioned and will contact you shortly to assist further.

Best regards,
Cell C | NZ