PR
Prashan R

1 reviews | Active since May 2016

03 Mar 2017, 10:50

Cancel my Contract

<p>I am extremely angry with Cell C. I have two contracts with Cell C. One of my contract expires on the 21st March. I called early Jan and again Feb to cancel it and I was told that I need to call at a later date to cancel it and the second time I was told that they are unable to deal with my request at this time. Today when I called to confirm cancellation I am told due to a 30 day notice, my contract will only end in April. I am not accepting this. Cell C has failed as a service provider to provide basic connectivity and expect me to pay for another month. Hell NO. According to the alleged terms and conditions, I did inform Cell C that I wish to cancel!!! Whether cancellation was effectuated or not, I still gave notice and intent. I expect my contract to be cancelled on the end date and any deviation from there will hold legal consequences. I signed a 24 month contract and the month to month continuation was not explained and neither was the terms and conditions given to me. Rest Assured I had enough of your pathetic day light ******* service and I will take action accordingly.</p>

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Replies (1)
Cell C
Cell C's reply03 Mar 2017, 11:02
Official

You have stated that in January and in February, you called and requested for a cancellation which was not honored or attended to. We will pull those call recording and assist accordingly.

One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,