CANCEL MONTH TO MONTH CONTRACT

I had one of my contracts with Celll C which expired on 12/10/2020, and I opted not to renew.

I canceled my contract on 02/09/2020, more than a calendar month.

On the 06/10/2020 I get billed for the full month. On the 12/10/2020 my contract is canceled, number moved to prepaid and baaam all benefits forfeited. I call in on 12/10 and a case is logged. No response for 48 hours, I call in again on 14/10/2020. I speak to Noluthando Zungu who conpitently informed me my escalated case was closed without my knowledge or any feedback given to me. I soon realize that any effort to try and resolve this will be futile so I request to have my other contract canceled. Noluthando competently tells me I will have to give notice on a month to month data only contract. I declined the ever generous offer from Cell C. Noluthando then tells me I need to pay the monthly bill upfront and the contract will be canceled. I make a full payment (donation or ******* whichever one it is really) for billing and call back.

Obviously I don't speak to Noluthando I speak with someone else who says I need to send the proof of payment which I did. Payment is Nedbank to Nedbank so payment will reflect immediately. Proof of payment is sent with my ID number in the subject, party confirms receipt and ever so kindly says she can't assist I need to call back.

I call back and guess what. Cancelation is still not done and it can't be done I need to call back again and ask for Noluthando to deliver on the empty advise.

So this is for Noluthando Zungu, please cancel my contract with immediate effect and call me and confirm once done.

I have no desire to argue and fight, I just want to cancel the contract, get confirmation in writing it has been done and live a Cell C free life. Is that too much to ask for????

You wanted to ***** from me, I paid willingly now it's GOODBYE.

PLEASE CANCEL THE MONTH TO MONTH Data CONTRACT WITH IMMEDIATE EFFECT I HAVE PAID WWWWWAY IN ADVANCE.