NG
Natasha G

1 reviews | Active since Feb 2022

23 Feb 2022, 15:46

Cancel data contract

Good day,

I have requested to upgrade my existing numer of 084 as per renewal contract received via email and when the device was delivered.

As per your catalogue of 1 December 2021 to 31 January 2022 it clearly states that with the contract you receive free total 10GB once off.

On 25 January 2022 a sim card was delivered which I assumed was for the 10GB once off free data and I attached herewith the Rica delivery note delivered with the sim card.

My request was not to receive a data sim contract but to only upgrade. I never received a contract for the data contract or else I would immediately taken it up with yourselves. Obviously the sales consultant wasn't clear enough regarding the data contract and I was under the impression he was referring to the free data you receive with the contract.

In light of the above please cancel the data contract and I am not paying for a cancellation fee as this was not my request.

Thank you

0
Replies (1)
Cell C
Cell C's reply23 Feb 2022, 15:55
Official
Good day Natasha 

Thank you for contacting us. 

The matter will be investigated and rectified. Do expect our call shortly.

^NT