1 reviews | Active since Feb 2022
Cancel data contract
Good day,
I have requested to upgrade my existing numer of 084 as per renewal contract received via email and when the device was delivered.
As per your catalogue of 1 December 2021 to 31 January 2022 it clearly states that with the contract you receive free total 10GB once off.
On 25 January 2022 a sim card was delivered which I assumed was for the 10GB once off free data and I attached herewith the Rica delivery note delivered with the sim card.
My request was not to receive a data sim contract but to only upgrade. I never received a contract for the data contract or else I would immediately taken it up with yourselves. Obviously the sales consultant wasn't clear enough regarding the data contract and I was under the impression he was referring to the free data you receive with the contract.
In light of the above please cancel the data contract and I am not paying for a cancellation fee as this was not my request.
Thank you
Thank you for contacting us.
The matter will be investigated and rectified. Do expect our call shortly.
^NT
Thank you for contacting us.
The matter will be investigated and rectified. Do expect our call shortly.
^NT
